Terms and Conditions

1. Definitions and Agreement to Terms

1.1 Definitions

In these Terms of Service ("Terms"):

• "Platform" means the WorkRight.AI website, software, services, and related systems accessible at workrightai.com and associated domains.
• "Service" means the AI-powered workplace letter generation tool and related features provided by WorkRight.AI.
• "User," "you," "your" means any individual or entity accessing or using the Platform.
• "We," "us," "our," "WorkRight.AI" means the operator of the Platform.
• "Generated Content" means any text, documents, or outputs created by the Platform's AI systems based on user inputs.
• "Subscription" means any paid plan (Pro, Pro Plus, or Lifetime Pro Plus) granting access to premium features.

1.2 Agreement to Terms

By accessing, registering for, or using the Platform, you agree to be legally bound by these Terms, our Privacy Policy, and any additional terms referenced herein. If you do not agree to these Terms in their entirety, you must immediately discontinue use of the Platform.

1.3 Jurisdiction

These Terms apply to users in the United Kingdom and the United States. Where provisions differ based on jurisdiction, the applicable law will govern as specified in Section 14.

2. Nature of Service

2.1 Service Description

WorkRight.AI provides an automated AI-powered tool that generates workplace correspondence, including but not limited to grievance letters, appeal letters, disciplinary responses, and related documents ("Generated Content"). The Service is designed to assist users in drafting structured workplace communications.

2.2 Not Legal Advice

2.3 No Guarantee of Accuracy or Suitability

Generated Content may be inaccurate, incomplete, outdated, or unsuitable for your specific circumstances. The Service:

• May contain errors, omissions, or technical inaccuracies
• May not reflect current law, case law, or regulatory guidance
• May not account for specific facts, nuances, or legal requirements of your situation
• Is generated by artificial intelligence and is not reviewed by legal professionals before delivery
• Should not be relied upon as a substitute for independent legal advice

2.4 User Verification Required

You are solely responsible for verifying the accuracy, legality, and appropriateness of any Generated Content before use. We strongly recommend that you:

• Review all Generated Content carefully for errors or unsuitability
• Consult a qualified solicitor, employment lawyer, or legal advisor before submitting any Generated Content to your employer, tribunal, or third party
• Independently verify all legal references, statutory citations, and procedural requirements
• Adapt Generated Content to reflect your specific facts and circumstances

3. User Responsibility

3.1 Full Responsibility for Use

You acknowledge and agree that you bear full and sole responsibility for:

• All decisions to use, modify, submit, or rely upon Generated Content
• The accuracy and truthfulness of information you provide to the Platform
• Any outcomes, consequences, or results arising from your use of Generated Content
• Compliance with applicable employment policies, procedures, and legal requirements
• Obtaining independent legal advice where appropriate or necessary

3.2 No Duty of Care

WorkRight.AI does not owe you any duty of care, fiduciary duty, professional duty, or duty to warn. We are not responsible for assessing the suitability, legality, or advisability of Generated Content for your particular circumstances.

3.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use or security breach

4. Limitation of Liability

4.1 Exclusion of Liability

4.2 Liability Cap

Where liability cannot be excluded by law, our total aggregate liability to you for all claims arising from or related to the Service shall not exceed the lesser of:

• The total subscription fees you paid to WorkRight.AI in the 30 days immediately preceding the claim; or
• £50 (GBP) / $50 (USD)

4.3 Basis of the Bargain

You acknowledge that the limitations of liability set forth in this Section 4 reflect a reasonable allocation of risk and form an essential basis of the bargain between you and WorkRight.AI. The Service would not be provided without these limitations.

4.4 Jurisdictional Variations

Some jurisdictions do not allow exclusion or limitation of certain warranties or liabilities. In such jurisdictions:

• UK users: Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
• US users: Limitations apply to the fullest extent permitted by applicable state and federal law.

5. Prohibited Use

You agree not to use the Platform or Service to:

• Engage in illegal activity, fraud, harassment, or abuse
• Submit false, misleading, or defamatory information
• Impersonate another person or entity
• Generate content for unlawful purposes or vexatious claims
• Circumvent subscription limits, usage restrictions, or technical safeguards
• Reverse engineer, decompile, or extract underlying AI models or algorithms
• Resell, redistribute, or commercialize Generated Content or the Service
• Violate any applicable law, regulation, or third-party rights

5.1 Account Suspension

We reserve the right to suspend, terminate, or restrict access to your account immediately and without notice if we determine, in our sole discretion, that you have violated these Terms or engaged in prohibited use. No refund will be provided in cases of account suspension for prohibited use.

6. Refund Policy

6.1 General Refund Terms

Due to the digital nature of the Service and immediate access to Generated Content upon subscription, refunds are provided only where legally required or at WorkRight.AI's sole discretion.

6.2 UK Consumer Rights

Under the UK Consumer Rights Act 2015, you may be entitled to a refund if:

• The Service is not as described
• The Service is defective or does not function as intended
• You cancel within 14 days of purchase and have not accessed or used the Service (once you access Generated Content, your 14-day cancellation right is waived under the digital content exemption)

By using the Service, you explicitly consent to immediate performance and acknowledge that your right to cancel is thereby lost under Regulation 37 of the Consumer Contracts Regulations 2013.

6.3 US Refund Terms

Subscriptions are non-refundable except where required by applicable state law or where WorkRight.AI determines, in its sole discretion, that a refund is warranted due to technical failure or service defect.

6.4 Cancellation Process

You may cancel your subscription at any time via your account settings. Cancellation will take effect at the end of the current billing period. You will retain access to the Service until the end of the paid period. No pro-rata refunds are provided for partial billing periods.

6.5 No Outcome-Based Refunds

6.6 Lifetime Subscriptions

Lifetime Pro Plus subscriptions are non-refundable after 14 days from purchase, except where required by law or in cases of demonstrable technical failure.

7. Account and Data Handling

7.1 Privacy Policy

Your use of the Platform is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to the collection, use, and storage of your data as described in the Privacy Policy.

7.2 Data Storage and Security

We store your account data and Generated Content securely using encryption and access control measures. However, no system is completely secure. You acknowledge that:

• We cannot guarantee absolute security of your data
• You are responsible for maintaining the confidentiality of your account credentials
• You should not store sensitive personal information (e.g., medical records, financial data) beyond what is necessary for letter generation

7.3 Data Deletion

Upon account deletion, your personal data will be permanently erased within 30 days, subject to legal retention requirements as outlined in the Privacy Policy.

8. Subscription and Billing Terms

8.1 Subscription Plans

WorkRight.AI offers the following subscription tiers:

• Pro: £9.99/month (or USD equivalent)
• Pro Plus: £19.99/month (or USD equivalent)
• Lifetime Pro Plus: £249 one-time payment (or USD equivalent)

Pricing is subject to change with 30 days' notice to existing subscribers.

8.2 Automatic Renewal

Monthly subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You authorize WorkRight.AI (via Stripe) to charge your payment method on file for recurring subscription fees.

8.3 Payment Processing

All payments are processed securely by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. We do not store full credit card details. By subscribing, you agree to Stripe's Terms of Service.

8.4 Failed Payments

If a payment fails, we will attempt to process the payment again. If payment cannot be collected within a reasonable retry period, your subscription will be automatically terminated and access to premium features will be revoked. You remain responsible for any outstanding fees.

8.5 Taxes

Subscription fees are exclusive of applicable taxes (including VAT for UK users or sales tax for US users). You are responsible for any taxes imposed by your jurisdiction.

9. No Guarantee Clause

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND. We disclaim all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

10. Intellectual Property

10.1 Platform Ownership

All intellectual property rights in the Platform, including software, algorithms, trademarks, logos, and design elements, are owned by or licensed to WorkRight.AI. You are granted a limited, non-exclusive, non-transferable license to use the Platform solely for its intended purpose.

10.2 Generated Content Ownership

You retain ownership of the text inputs you provide. Generated Content is provided to you for your personal use. You may use, modify, and distribute Generated Content as you see fit, provided such use complies with these Terms.

10.3 Restrictions

You may not:

• Reverse engineer, decompile, or extract source code from the Platform
• Use the Platform to develop competing products or services
• Remove or obscure proprietary notices or branding

11. Indemnification

You agree to indemnify, defend, and hold harmless WorkRight.AI, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from or related to:

• Your use of the Platform or Service
• Your submission, reliance upon, or use of Generated Content
• Your violation of these Terms
• Your violation of any law, regulation, or third-party rights
• Employment disputes, tribunal proceedings, or legal claims arising from your workplace situation

12. Termination

12.1 Termination by User

You may terminate your account at any time by canceling your subscription via account settings or by contacting us at legal@workrightai.com. Termination will take effect at the end of the current billing period.

12.2 Termination by WorkRight.AI

We reserve the right to suspend or terminate your access to the Platform immediately and without notice if:

• You violate these Terms
• Your account is used for prohibited purposes
• Payment obligations are not met
• We determine, in our sole discretion, that termination is necessary to protect the Platform, other users, or legal compliance

12.3 Effect of Termination

Upon termination, your access to the Service will cease immediately. Sections 2, 3, 4, 9, 11, 14, and 15 shall survive termination.

13. Modifications to Terms

WorkRight.AI reserves the right to modify these Terms at any time. We will notify users of material changes via email or prominent notice on the Platform at least 30 days before changes take effect.

Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use and cancel your subscription.

14. Governing Law and Dispute Resolution

14.1 Governing Law

• UK Users: These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes.
• US Users: These Terms are governed by the laws of the State of Delaware and applicable federal law, without regard to conflict of law principles. Disputes shall be resolved in accordance with Section 14.2.

14.2 Dispute Resolution (US Users)

Arbitration Agreement: Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place remotely or in the county where you reside. Judgment on the arbitration award may be entered in any court with jurisdiction.

Class Action Waiver: You agree to resolve disputes on an individual basis only. You waive any right to participate in a class action, class arbitration, or representative proceeding.

14.3 Exceptions

Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent unauthorized use of the Platform.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and WorkRight.AI regarding use of the Service and supersede all prior agreements, understandings, and communications.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

15.5 Force Majeure

WorkRight.AI shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, war, terrorism, labour disputes, or internet service failures.

16. Contact Information

For questions regarding these Terms, contact: